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We developed our ‘Customer Promise’ to identify the standards that are important to both ourselves and our customers

Our Customer Promise

Passionate about customer care

All of our team are committed to providing the best level of personal service and the highest level of quality and accuracy. We follow clear standards and agree that we will:-

  • Pay your employees accurately, on time, every time
  • Process and manage your payroll in the UK
  • Provide you with a named contact
  • Give you the telephone number and email for your contact
  • Respond promptly to your enquiries
  • Publish a mutually agreed processing schedule each calendar year
  • Validate the data received from you
  • Provide payroll services that comply with statutory requirements and the needs of the business in terms of salary sacrifice etc.
  • Develop a professional but comfortable working relationship with you
  • We are so confident in our ability to deliver a high quality service that we offer a no quibble cancellation policy if you are not completely satisfied with the service we have provided for you.


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